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RETURNS POLICIES & PROCEDURES
- Accepted reasons to request return of goods are :
- Receipt of damaged stock
- Short dated stock
- Overdue expiry date
- Incorrect delivery, wrong SKU or quantity
- Recalls
- For a return to be accepted and processed a Returns Authorisation Number (R.A.N) is required.
To obtain a R.A.N. you must contact the NPD Claims Store within the required time frame ( see terms & conditions ) Ph: 1300 659 998
- Please have the following information available when you contact the Claims Store :
- Reason for returns
- Your online User ID (email address) and Store ID
- Order Invoice Number
- NPD SKU number
- Quantity you want to return
- When a R.A.N is provided, please package the goods so that no (further) damage will occur during normal transport conditions.
- The package needs to be clearly marked with the R.A.N. number and addressed as per instructions given by NPD.
- After providing the R.A.N., NPD will arrange transport for returns.
- All goods returned must be in a saleable condition, unless the reason for return is damaged stock.
- On receipt of goods and R.A.N., NPD will investigate the claim and raise a credit or contact customer. Providing a R.A.N. does not automatically mean a credit is granted. Any adjustments or credits will be sent to you in the form of a credit note, and will be emailed to you separately. A refund will be processed against your credit card.
- No claims will be processed for :
- SKU’s not stocked at NPD
- SKU’s not provided by NPD
- SKU’s not stocked by NPD, but specially procured for customer
- Unsaleable items, unless it can be proven the SKU was delivered to you in an unsaleable condition
- Damaged stock due to inadequate packing by you
- Goods excluded from any returns policy
- Goods returned without a R.A.N.
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