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RETURNS POLICIES & PROCEDURES

  1. Accepted reasons to request return of goods are :
    • Receipt of damaged stock
    • Short dated stock
    • Overdue expiry date
    • Incorrect delivery, wrong SKU or quantity
    • Recalls
  2. For a return to be accepted and processed a Returns Authorisation Number (R.A.N) is required.
    To obtain a R.A.N. you must contact the NPD Claims Store within the required time frame ( see terms & conditions ) Ph: 1300 659 998
  3. Please have the following information available when you contact the Claims Store :
    • Reason for returns
    • Your online User ID (email address) and Store ID
    • Order Invoice Number
    • NPD SKU number
    • Quantity you want to return
  4. When a R.A.N is provided, please package the goods so that no (further) damage will occur during normal transport conditions.
  5. The package needs to be clearly marked with the R.A.N. number and addressed as per instructions given by NPD.
  6. After providing the R.A.N., NPD will arrange transport for returns.
  7. All goods returned must be in a saleable condition, unless the reason for return is damaged stock.
  8. On receipt of goods and R.A.N., NPD will investigate the claim and raise a credit or contact customer. Providing a R.A.N. does not automatically mean a credit is granted. Any adjustments or credits will be sent to you in the form of a credit note, and will be emailed to you separately. A refund will be processed against your credit card.
  9. No claims will be processed for :
    • SKU’s not stocked at NPD
    • SKU’s not provided by NPD
    • SKU’s not stocked by NPD, but specially procured for customer
    • Unsaleable items, unless it can be proven the SKU was delivered to you in an unsaleable condition
    • Damaged stock due to inadequate packing by you
    • Goods excluded from any returns policy
    • Goods returned without a R.A.N.
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